One-time rewards are used as sweeteners (1) to improve customer acquisition or sales conversion performance, (2) to boost revenue per customer, (3) to retain customers, (4) to improve customer satisfaction, (5) to surprise and delight customers, and (6) to reduce refunds, returns, and chargebacks. Options include dining, shopping, travel, grocery, customer choice, and gift cards.
Recurring rewards are used (1) to boost offer value, to improve customer acquisition or sales conversion performance within a recurring sales model, (2) to extend customer persistency, (3) to boost revenue per customer, (4) to retain customers, (5) to increase customer engagement, and (6) to reduce refunds, returns, and chargebacks. Recurring rewards can be delivered weekly, monthly, quarterly, or synched to a product or billing cycle. Options include dining, shopping, travel, grocery, and customer choice.
Our most effective approach, branded reward programs are custom designed for our partners to amplify value, to boost messaging and marketing potential, and to radically improve results. Branded reward programs are a Swiss Army Knife for our partners, delivering six simultaneous improvements in one seamlessly integrated campaign: (1) Acquisition lift, (2) Satisfaction lift, (3) Persistency lift, (4) ROI and revenue per customer lift, (5) Engagement lift, and (6) Retention lift. Implementation of a branded reward program typically lifts bottom line results by 10%-20%.
What do our partners like best about working with Optimus? 5 things:
We're perfectionists. Delivering a quality, compliant product and an excellent experience really matters to us, and we work very hard to produce a great result for our partners every time.
Our partners get a lot of free stuff. We don't just sell rewards. We design, build, refine, and optimize reward campaigns end to end. That means that our projects come with strategy, test design, training, scripting, set-up, creative development, fulfillment, reporting and ongoing fine-tuning, all as free value adds to our work.
NO SET-UP FEES. NO DEVELOPMENT FEES. NO MINIMUMS. We believe in our products. We believe in our approach. We believe in our results. So we don't lock up partners in long term contracts or soak them with extra fees.
We get paid on performance. Our partners only pay for the rewards they use. That's why we work so hard to make sure the campaigns we build for our partners are sustainable and proven winners - because their success is our success.
We deliver. A lot of folks are just looking for a quick sale. We're looking for long-term partners and long-term results. That makes us always hungry, relentlessly engaged, uber responsive and proactive, endlessly creative, laser focused, and fiercely loyal.